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Dlt1946
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Jun 6, 2016

Added seriusxm and Amazon to soundtouch, neither work

just upgraded to the new soundtouch app and added my Amazon prime account and my seriusxm account. Neither will play anything, always give error 1005, cannot complete action. I've tried removing and reinstalling the app, and tried a different device (iPad and iPhone)   Both services work on their own.
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Bose_-_George_P
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Sep 11, 2014

Re: Added seriusxm and Amazon to soundtouch, neither work

Dlt1946,
Since two services are giving the same error directly after a software update, this could potentially be an error on the system left after that process. To start, unplug power to the SoundTouch 20 for 30 seconds to reboot it. If the problem persists, it may also be a good idea to try a factory reset and fresh setup. You can find the steps for that here: (https://www.soundtouch.com/KnowledgeCenterView#!/feedtype=SINGLE_ARTICLE_DETAIL&id=kA140000000GvFTCA...
If this does not resolve the trouble, please let us know which Soundtouch product you own and whether other sources besides these two also fail to play (internet radio, Music library, etc.) 
thank you

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Bose_-_George_P
Moderator - Retired
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Sep 11, 2014

Re: Added seriusxm and Amazon to soundtouch, neither work

Dlt1946,
Since two services are giving the same error directly after a software update, this could potentially be an error on the system left after that process. To start, unplug power to the SoundTouch 20 for 30 seconds to reboot it. If the problem persists, it may also be a good idea to try a factory reset and fresh setup. You can find the steps for that here: (https://www.soundtouch.com/KnowledgeCenterView#!/feedtype=SINGLE_ARTICLE_DETAIL&id=kA140000000GvFTCA...
If this does not resolve the trouble, please let us know which Soundtouch product you own and whether other sources besides these two also fail to play (internet radio, Music library, etc.) 
thank you

View solution in original post

Dlt1946
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Jun 6, 2016

Re: Added seriusxm and Amazon to soundtouch, neither work

That worked! Thanks.