I have three Soundtouch 30 systems and one Soundtouch 20 system. After updating to the latest firmware the music is not in synch on the devices with the rest of the speakers on my network. Is there a way to roll back to the previous firmware version or something else I can try? I verified that the 'Airplay Optimization' is turned on for all of the speakers but that doesn't help. I also tried resetting one of them to factory default settings and rejoining to my WIFI but that didn't work either. They all worked fine before the firmware update.
Sep 23, 2017
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I'm using iTunes 126.96.36.199 on Windows 10. I've tried everything you mentioned. I was on a call with Bose for over an hour the other day about this and they had me try everything you listed. Reboot the router, reset the speakers and rejoin to WIFI, Unplug speakers, turn airplay optimization on.
i'm not able to get the logs. It never writes them to my USB drive when it is attached to the speaker.
where is the link to get the Soundtouch Application Log Tool for Windows? iTunes is the only thing i use on the PC. I use the Soundtouch app on my ipad to update the BIOS and make changes to the speakers.
Thank you very much for all the details. We have escalated this up to our software team. When we have an update on this, we will share it.
Sep 30, 2017
Same issue here. Bose, you suck. Music on the Soundtouch is about 2 seconds behind all other airplay speakers. It's awful and very poor quality control before rolling out the update.