Highlighted
Audible Advocate
  • 2
  • 10
  • 0
Registered since

Jan 3, 2017

Alexa Skill availability in Canada?

When can we expect the Bose Alexa skill to show up in the Canadian version of the Amazon Alexa App? Not there at this stage (Dec 6th). Can we expect it in the near future? Thanks for the update! 

15 REPLIES 15
Highlighted
Friendly Fanatic
  • 3
  • 10
  • 0
Registered since

Dec 6, 2017

Re: Alexa Skill availability in Canada?

The guidance just got updated with a Moderator note...

 

Moderator note 12/6:  We wanted to apologize for not communicating the Alexa skill availability.  The skill is, in fact, only available in the U.S., and requires users in the U.S. to have their devices set to U.S. English.

 

So apparently no skill and no date (for us outside the US). We are back to September 2016.

Highlighted
Moderator - Retired
  • 0
  • 1641
  • 93
Registered since

Dec 5, 2016

Re: Alexa Skill availability in Canada?

Hello aalennox,

 

Currently, the Alexa skill is only available in the US. More information on the latest SoundTouch Ecosystem update and Alexa Skill can be found HERE

 

Best regards,

 

Brian

Highlighted
Friendly Fanatic
  • 3
  • 10
  • 0
Registered since

Dec 6, 2017

Re: Alexa Skill availability in Canada?

The guidance note gives no timelines for non US deployments.

When will this skill be coming to other locations?

Highlighted
Audible Advocate
  • 2
  • 10
  • 0
Registered since

Jan 3, 2017

Re: Alexa Skill availability in Canada?

Thanks for a response but unfortunately your response is totally inadequate for nuneruious reasons. First, it fails to even bother to comment on why the skill is only made available in the US. Alexa Skills are very easily transportable (very few changes necessary) to the Canadian (and other) skill sets especially if it is in English. So while what you state maybe a fact, it is a poor answer of why this very basic support for Canadian Bose users is not made at the very same time as in the US. What is Bose's resoning for not serving their clients here in Canada at the same time (or shortly thereafter). We are clients / customers who deserve better (thought out) responses to legitimate questions. Thanks in advance for for your thoughtful / customer serviced response to this comment.

Highlighted
Moderator - Retired
  • 0
  • 1641
  • 93
Registered since

Dec 5, 2016

Re: Alexa Skill availability in Canada?

Hello all,

 

We're sorry for any confusion. We're working to make the skill available in more regions, and will share more information as soon we can!

 

Best regards,

 

Brian

Highlighted
Silent Starter
  • 0
  • 1
  • 0
Registered since

Dec 21, 2017

Re: Alexa Skill availability in Canada?

As a Canaidan with 3 Bose SoundTouch devices and 2 Echo devices I will do my best to sit waiting patiently. It always seemed that the Bose would be a great skill for Alexa - and others.

Highlighted
Moderator - Retired
  • 0
  • 4188
  • 225
Registered since

May 16, 2016

Re: Alexa Skill availability in Canada?

Hi JamesB, 

 

Our apologies that the skill isn't available in Canada yet. As soon as we have more information on the support of the skill to other regions, we will let the community know. 

 

Kind Regards


Brent - Bose Support

Audible Advocate
  • 1
  • 14
  • 0
Registered since

Dec 15, 2016

Re: Alexa Skill availability in Canada?

unbelievable there is nothing in bose that needs to be changed for canada. you can only play what's been preset in the bose app.   Bose already has denied canadians the use of amazon music and now the cut us off the echo as well

 

talk about making a wrong purchases. anybody want to buy soundtouch 300 with the sub. i have 2. anybody for sound touch 10. have a couple of those 2

Highlighted
Silent Starter
  • 0
  • 1
  • 0
Registered since

Jan 3, 2018

Re: Alexa Skill availability in Canada?

You should redirect your anger toward Amazon. They need to approve the skill and they seems to be taking their sweet time with the complicated ones and it’s filled with “junks”. Bose is not the only victim here.