Highlighted
Collaborator
  • 49
  • 23
  • 0
Registered since

Dec 16, 2016

Alexa Unable To Link Skill Issue - Is there a fix?

Hi,

 

I am still unable to add the new Bose Soundtouch skill to my Alexa account. It continues to return the error "An error occurred while attempting to link Alexa with Bose. Please try again later". 

 

Has anyone found a way to resolve this? I've been trying to add this skill since the February launch without luck. 

 

Thanks,  Jim 

22 REPLIES 22
Highlighted
Moderator - Retired
  • 0
  • 3221
  • 128
Registered since

Dec 5, 2016

Re: Alexa Unable To Link Skill Issue - Is there a fix?

Hello @JimF,

 

Thank you for the post. I responded to your private message for details.

 

Kind Regards,

Joel - Community Support

Participant
  • 0
  • 6
  • 0
Registered since

Nov 26, 2016

Re: Alexa Unable To Link Skill Issue - Is there a fix?

Hello, I have the same issue. What is the fix for this?
Highlighted
Participant
  • 0
  • 3
  • 0
Registered since

Apr 7, 2018

Re: Alexa Unable To Link Skill Issue - Is there a fix?

Hi Joel - I have the same issue. Can you send me a message on how to fix please? Thank you, Robin.

Highlighted
Participant
  • 1
  • 8
  • 0
Registered since

Aug 3, 2017

Re: Alexa Unable To Link Skill Issue - Is there a fix?

I am also having problems linking my account...

“We were unable to link Bose at this time.
Please try again later.”
Highlighted
Contributor
  • 6
  • 7
  • 0
Registered since

Dec 17, 2017

Re: Alexa Unable To Link Skill Issue - Is there a fix?

Got the same issue. Is there a fix?

Highlighted
Participant
  • 0
  • 10
  • 0
Registered since

Dec 15, 2016

Re: Alexa Unable To Link Skill Issue - Is there a fix?

I had the same problem, I spoke to Bose Support ( in Uk) who told me the issue was caused because I had the same email address for the Sound Touch App & this site & this was confusing their system. I changed my email address on the Sound Touch App & I was able to connect my speaker to Alexa straight away.
Highlighted
Contributor
  • 6
  • 7
  • 0
Registered since

Dec 17, 2017

Re: Alexa Unable To Link Skill Issue - Is there a fix?

How bizarre. Firstly I only use 1 email address so this isn’t a desirable fix. However I used another email address as suggested here and it made absolutely no difference for me. 

 

Come on bose. Sort this out 

Highlighted
Collaborator
  • 7
  • 29
  • 0
Registered since

Jan 3, 2017

Re: Alexa Unable To Link Skill Issue - Is there a fix?

And here, tried another email address and unable to link.
Highlighted
Collaborator
  • 12
  • 20
  • 0
Registered since

Apr 9, 2018

Re: Alexa Unable To Link Skill Issue - Is there a fix?

we shouldnt need a workaround this should just work. I have a few bose speakers and this is not good enough. does the change of email address really work