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Aug 29, 2018

Alexa Won’t switch source to SoundTouch mode when on TV mode

just wondered if there was any further update to the issue below which I posted about in September last year, apparently there was a ticket raised with tech team and an update was to follow but not heard anything about it since and issue is not resolved.
This was original post-
When my Soundtouch 300 isn't set on Soundtouch mode, Alexa cannot switch it over and play music right away. If it's set on TV mode and I ask it to play a song, it will switch to Soundtouch mode but won't start. Then I have to ask it again to play the song, to which there will be success. It used to switch over to Soundtouch mode before no problem and play the track the first time I asked but it hasn't done this in months.
Would be great to get it resolved.
Community Manager - Retired
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Mar 15, 2018

Re: Alexa Won’t switch source to SoundTouch mode when on TV mode

Hi Addystu,


Thanks for writing in!


I did check the ticket, and it is still being worked on.  Hopefully we'll have an update that will resolve this issue shortly as I'm running into the same issue with my setup at home as well.


Warm Regards,

Tony A - Community Support