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Apr 11, 2018

Re: Alexa's Voice is Muted over Soundtouch

Yes, connected via bluetooth.  Yes, Alexa skill enabled.

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Mar 31, 2018

Re: Alexa's Voice is Muted over Soundtouch

So that is your problem. Either disable bluetooth or the Alexa skill.

 

Your choices are-

 

Bluetooth only connection: eveything will come out of the Bose speaker that is connected and you don't need to say the room

 

Alexa Skill only connection: normal conversation will come out of Alexa, music will come out of whichever speak you instruct her to play music on (e.g. "...in the bedroom")

 

The problem is trying to do both at once. It took me a lot of pain to figure this out... why they can't just put it in a FAQ I don't know (don't use bluetooeth with the Alexa skill)!

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Apr 11, 2018

Re: Alexa's Voice is Muted over Soundtouch

I disabled the Bose skills and Alexa now has her voice back.  Thank you so much.  It is good information to know, that you shouldn't have both the skill enabled and a bluetooth connection.

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Dec 22, 2016

Re: Alexa's Voice is Muted over Soundtouch

Disabling the 'Ask Bose' skill in the Alexa app worked for me.