jerake75
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Dec 1, 2016

Another problem with SiriusXM on a holiday

Not sure if this will get anyone's attention but there is yet another problem with Sirius XM on a holiday weekend that is being ignored - and it's Bose, not SiriusXM:

https://community.bose.com/t5/SoundTouch-Speakers/Sirius-XM-issues/td-p/139082/jump-to/first-unread-...

 

1) When playing SiriusXM stations, there are no song names on either the app or the 20/30's.  The 20/30's just show the station names;

2) Newly reported - when browsing SiriusXM stations through the app, none of them appear.  Only the presets that have SiriusXM stations work.  Error on app is "Looks like SirusXM is not available right now.  Please try again later.  6021"

 

Another massive failure on another holiday week/weekend. Posting new thread in the hopes that someone, anyone, from Bose will reboot/kick the server that does the SirusXM stuff and get us working for New Years - Christmas was already blown.

7 REPLIES 7
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Re: Another problem with SiriusXM on a holiday

Hi jerake75,

 

Thanks for the post.  We're currently investigating the outage on SiriusXM and will update when we learn more.

 

Best Regards,

Brandon - Community Support

jerake75
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Dec 1, 2016

Re: Another problem with SiriusXM on a holiday

Thanks Brandon.

The channel list is now back but still no song names still when playing stations. Hopefully this gets resolved soon.
betteroff
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Dec 29, 2018

Re: Another problem with SiriusXM on a holiday

Looks like it's working here now. SoundTouch10, various platforms. Pittsburgh PA

betteroff
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Dec 29, 2018

Re: Another problem with SiriusXM on a holiday

Issue has returned. 

 

jerake75
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Re: Another problem with SiriusXM on a holiday

Song names are no longer shown when playing channels. Also the wrong song names were shown at the start of playing Sirius XM stations last night.

Per the other thread, On Demand still no longer works and was never fixed.

Bose - fix this. Completely unacceptable. I’ve said this before - why use something that’s at best 80 percent reliable?
betteroff
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Dec 29, 2018

Re: Another problem with SiriusXM on a holiday

Working again today. Let's hope it holds all weekend

jerake75
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Re: Another problem with SiriusXM on a holiday

Working for me as well as of last night.