Jan 3, 2018
It looks like the latest app update on iPhone has made a big difference. There is no searching at all now. When the app loads up the speaker shows it is connected and ready to be controlled. This is just recent so only time will tell. It does look promising though.
Edit: Spoke too soon. The speaker wasn't actually connected when I was looking at the app. I had to reboot the system to get it to show up. I ran through the same tests I ran before and I am still seeing the same problem.
Jan 9, 2018
Bose Wave Series IV -
- s/w version : 17.0.8
- On 2.4G network -- Shows signal strength Good or better
SoundTouch App running on 1 iPhone 5S and 1 iPhone 6
- I/F version 17.170.83
- App version 17.170.82
Router: Netgear WNDR3400v3
- Stock setup except channel select set to CH 1
I had a long conversation w/ Tech Support. We reconfigured everything over the phone though nothing new was done except to change Channel from 'autoSelect' to CH 1.
The Wave never loses connection to the streaming source (Pandora) but the iPhones are constantly dropping and reconnecting. Nothing seems consistent: sometime I can get it by restarting the app, sometimes not. Mostly, the app-to-Wave connection seems to come and go randomly.
We just received the Wave at the beginning of the month and I am considering returning it on the 30 day Trial Policy if this can't be fixed. This is a major problem.
May 16, 2016
I'm sorry to hear that. I'm curious if what you're experiencing could be related to the DHCP bug mentioned earlier in the thread. Can you try and set a static IP address for the Wave SoundTouch, unplug the system and router for 30 seconds, and see if it helps? Please let us know.
Brent - Bose Support
Jun 18, 2017
The issue with losing the connectivity between the app and the Soundtouch 300 can always be fixed by power down the ST300, wait about 30sec and power it up again. At least at my place. But since the ST300 has no power button, I need to unplug/plug the power cord. For which I need to move the system from its place, which is not handy, and I also don’t think this cable plug is meant to be unplugged/plugged almost once a week… And I neither think this should be needed for such an expensive product from a vendor like Bose?
Would it be possible to define a key combination on the remote control which does a warm restart of the ST300 system? I hope/expect this ‘solves’ the connectivity issue too? It should be a temporary workaround which I rather prefer then the power cord unplug/plug action. Assuming your developers will get this issue fixed soon since its taking far too much time already…
May 14, 2017
Couldn't agree more. Have tried all suggestions for these problems over the last year, none work. To see the, frankly, lame suggestions still coming out of the Bose people is astonishing.
What's the point of a Wifi speaker if it can't stay connected to Wifi?
I had an Acoustimass System for years, raved about it to everyone who would listen, switched to a load of 10's and a 20 and ever since it's just constatnt frustration every day of the week.
Sep 27, 2014
We also need to share good news. It seems that the january update did the trick. The last 3 days the Bose ST is this recognized in my network!
thnx Bose team
It looks like the January update of the iPhone app has solved the issue.....fingers crossed but so far my app has stayed connected to the network while playing music.