Dec 5, 2016
Thanks for the post. What exactly is happening? Are your speakers losing the Wi-Fi connection? If you look on the SoundTouch 300 LEDs, is the Wi-Fi LED blinking or solid when it loses connection?
Let me know so we can get this resolved for you.
Brandon - Bose Support
Sep 29, 2017
Aug 17, 2017
I opened this thread a long time ago. Just to let you know that I still face the same issues and I'm still reading the comments from other users. This is frustrating. I'm at the point where I would like to return my Bose products and try something else.
Feb 15, 2017
RKim - are you losing connection from an iPhone? Another user suggested disabling the cell data in iOS for the app and it's been working for me but I haven't been using much lately to stress test. In iOS, Settings --> Soundtouch --> turn off cellular data. Good luck
May 15, 2017
Apr 29, 2018
May 1, 2018
Dec 15, 2016
@RKim sorry that you are still experiencing these detection issues. If you do not mind, I'd like to follow up a few questions. On the router, are both bands 2.4ghz and 5ghz separated? Do you see 2 network names or only 1? Also, can you please test your set up with an ethernet connection?
I appreciate you for checking this!
May 10, 2018
I am experiencing the same issues since last year.
I have a soundoutch 20, I had no problem at all until one app update in 2017: since then, I have to reconnect my soundtouch every single day to my wifi network.
Already tried the troubleshooting on the website, but it doesn't work.
Visibly, the problem comes from the app since I am able to connect to my wifi network without any problem.
The problem is that it loses it every 10 hours or so.
What can I do?
May 15, 2018
I agree. I am so sick of spending time trying to follow leads on the internet, or calling Bose help line, or visiting the store where I bought my Bose Wave Soundtouch - all to get the soundtouch app to work as it should, and not constatly drop out. It is so frustrating.