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Oct 1, 2017

Audio/video not synced with amazon fire stick

When using Amazon fire stick in HDMI3 port on back of LS650 unit, the espn, amazon video, and netflix apps worked fine, although the stick did get a bit warm.   We just downloaded the Starz app to the stick and were attempting to watch a movie, and the audio and video were not synced, and in addition, the video was very choppy.   When we plugged the stick into the tv, it worked fine, but we then don't get to use the LS650 sound system.  Any thoughts?  Thanks.

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May 16, 2016

Re: Audio/video not synced with amazon fire stick

Hi sg8, 

 

Thank you for the post. I'm very sorry to hear that you're experiencing this. It's very interesting that other channels work where Starz isn't. Curiously, can you check to see if the Fire Stick has audio settings where you can adjust the compression settings or multichannel options? If the option is there, check to see that compression is set to Light or Off or None, and that the multichannel option is set to Stereo. Also can you try to reset the console and see if that helps? Here are the steps to do so:

 

  1. Keep the TV and control console on
  2. On the control console, press and hold Source and Power for ten seconds. The TV and the console will turn off.
  3. Release the buttons. The LED on the console flashes white
  4. Once the LED turns solid amber, press Power on the control console. The LED flashes white again while the system turns on and reboots
  5. Wait for the LED to turn solid white before retesting the system

Note: This reset does not erase settings

 

Please let us know if this doesn't solve it. 

 

Thank you!