Oct 1, 2017
When using Amazon fire stick in HDMI3 port on back of LS650 unit, the espn, amazon video, and netflix apps worked fine, although the stick did get a bit warm. We just downloaded the Starz app to the stick and were attempting to watch a movie, and the audio and video were not synced, and in addition, the video was very choppy. When we plugged the stick into the tv, it worked fine, but we then don't get to use the LS650 sound system. Any thoughts? Thanks.
May 16, 2016
Thank you for the post. I'm very sorry to hear that you're experiencing this. It's very interesting that other channels work where Starz isn't. Curiously, can you check to see if the Fire Stick has audio settings where you can adjust the compression settings or multichannel options? If the option is there, check to see that compression is set to Light or Off or None, and that the multichannel option is set to Stereo. Also can you try to reset the console and see if that helps? Here are the steps to do so:
Note: This reset does not erase settings
Please let us know if this doesn't solve it.