Ackbear
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Nov 7, 2016

BOSE remote no longer working fully

The remote will only turn on the system and control the sound.  For the remainder, I'm forced to use the Comcast remote. I have followed ALL the trouble shooting recommendations, including a reset.
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Eric_H
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Dec 5, 2016

Re: BOSE remote no longer working fully

Hello Ackbear,
Thank you for the inquiry, I’m sorry to hear your remote is no longer controlling your devices. Our technical support team can assist you right over the phone. Feel free to contact us when you are at home with your system and have ample time to troubleshoot. When you reach out to us please provide us a serial number from the control console or bass module so that we can assist you as quickly as possible.
Thank you and have a great day!
Contact us: https://www.soundtouch.com/support