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Silent Starter
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Jul 1, 2017

Bluetooth connection interruptions

I'm using a Bose sond touch 10 speaker for the audio when watching movies on my laptop (ASUS 555L, i5, Windows 10) via bluetooth but the speaker keeps freezing like a loss in bluetooth connectivity. Ive tried all the drivers available on the ASUS support website but the problem still persists. Any suggestions how I could solve this problem???

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Moderator - Retired
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Dec 5, 2016

Re: Bluetooth connection interruptions

Hi there,

 

Sorry to hear that you're having issues with your SoundTouch 10.  Have you had this issue with any other devices connected to the Soundtouch 10?  As well, have you connected any other speakers via Bluetooth to your ASUS laptop?

 

Does the Bluetooth actually disconnect?  What do the lights do on the front of the ST10 when this issue occurs?

 

Thanks,

Brandon