Jun 28, 2018
My sound touch 10 speaker volume fades intermittently in bluetooth mode on all my echo dots or on any bluetooth connection for that matter. It's fine for awhile after I disconnect and reconnect, but then after a day or two the fading comes back. This apprears similar to all the other posts that are having bluetooth connection fading issues. Fading does not happen when connected to Wi-fi. I updated my speaker 6/28/2018. This issues is still unresolved.
Thanks for joining the community! Sorry to hear about the Bluetooth issues, but would be glad to assist!
Can you try clearing the pairing list on the speaker?
Just press and hold the Bluetooth|AUX button for about 10 seconds until the Bluetooth indicator double-blinks white.
You would want to remove it from the list on the source device as well
The speaker should be in discoverable mode after the clearing, so you should be able to start a fresh connection.
Tony - Community Support
Sep 21, 2018
Hi Clambert and tgd353
Thanks for posting in the Community! Sorry to hear that you're experiencing these issues, but I'd be happy to help!
Let us know so we can further assist!
Tony A - Community Support