Jul 22, 2017
Jul 30, 2017
Dec 5, 2016
A few of you have asked about how to switch from a 2.4GHz network to the 5GHz network. I'd like to provide some information in regards to this:
First, your router has to be capable of broadcasting on the 5GHz band. Often, the router will be labeled as "dual-band" if it supports both the 2.4GHz and 5GHz bands. Another way to check would be to see which protocol your router uses. Today, the 802.11n and 802.11ac protocols are common, and both support 5GHz bands.
If you've identified that your router does support a 5GHz band, you should first check the available Wi-Fi networks on a computer or mobile device. Many routers will automatically provide a 2.4GHz and 5GHz network. You might see something like "MyNetworkName" and "MyNetworkName-5G". If you see these, you can skip the following step about router settings.
If you didn't see two separate network names, you will need to access your router's settings page. This can usually be done on a computer or mobile device. All routers have very different menus, so we recommend checking with either your Internet Service Provider or Router Manufacturer for steps to access this menu and setup the 5GHz network.
Once you can confirm that you now have two separate network names showing up on your computer or mobile device's available Wi-Fi networks, we can then move on to the SoundTouch systems. Open your SoundTouch App, and open the Settings Menu. Then, open the "About" Menu. Choose your system, and look at the "Network SSID" field. Does this show your 5G network? If yes, then you are all set! If no, then you are going to need to go through the setup process again for this speaker and be sure to choose the 5G network during Wi-Fi setup:
I hope this helps!