Hello, I was connected to and playing music from my Iphone 7 over my soundtouch speaker, received a phone call and when I tried to go back to playing the music I was no longer paired. I attempted turning off and back on my phone, turning off and back on the speaker, clearing the paired list to try to reconnect and nothing is working. I was able to connect using my Iphone 6 - the only difference is I haven't updated it yet with the latest Apple update. Could the update have caused a problem with connecting? Any ideas on what I can do to connect my Iphone 7?
I am sorry to hear you are having trouble with your SoundTouch 20.
Have you tried to reboot your phone at all?
If you have, please reset your speaker by following the steps below:
Dec 5, 2016
Sorry to hear about the problem. Thank you for trying the steps above. It's certainly strange that the issue started after the latest update for your iPhone. Let's try a fresh pairing of your device to your SoundTouch speaker:
Once the pairing list has been cleared, the system will enter discoverable mode.
Finally, we will re-pair the iPhone to the SoundTouch speaker:
Let us know if this helps!