Bose Alexa Skill feedback
Having used Echo + the Bose Skill for a month, I wanted to follow-up with some feedback.
"Alexa Skill a Great Start"
I said this a month ago and it is still true. The skill lives up to what Bose promised. A person with some SoundTouch familiarty can perform basic SoundTouch functions without having to open the app.
"Alexa, ask Bose" is too long and inconsistent Alexa ecosystem"
I have read this comment from others and agree. Being pre-familar with SoundTouch, I enjoy the skill in place of the remote or app. However I have observed "just give me Alexa" reactions from people who have never used SoundTouch. It is not realistic to expect non-enthusiasts to learn and rememer the exact phrases including preset numbers in place of a title, artist, playlist, station or music source. This ridgid phrasing, in combination with Alexa connectivity issues (below), can make an attempt futile to impress or teach someone how to use Alexa + Soundtouch. My recommendation to Bose is to work towards making SoundTouch the perfect partner within the Alexa ecosystem, and I assume they are.
"No SoundTouch Systems Online"
I set up three distinct locations with an Echo + SoundTouch, and Alex says this maybe 10% of the time, particularly at two of the three locations. It is frustrating. Sometimes you can repeat the instruction and it will work, and sometimes you have to wait some time. Alex can have similar connectivity issues with TP-Link smart switches, although TP-Link and Bose do not necessarily lose conneectivity at the same time. I tend to believe the issue is Alexa communicating with the cloud based services, and probably somewhat out of Bose's control. Maybe there needs to be a more robust back-end or more re-try attemps by the software.