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Degmiller
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Nov 11, 2020

Bose ST300 remote volume up button not working

  • Hi I have a Soundtouch 300 soundbar. Today the volume up button on the remote stopped working. All the other buttons work including the volume down button. I can only turn it up using the app. Is there any way to fix the remote button? 
1 ACCEPTED SOLUTION

Accepted Solutions
Tegan_M
Moderator

Re: Bose ST300 remote volume up button not working

Author Accepted Answer selected by Degmiller

Hi Degmiller, 

 

Sorry to hear this!

 

Does there appear to be any damage on this button? 

 

Let's see if your volume up is sending an IR (infrared) signal. We can do this by looking at the top edge of the remote through a camera viewfinder. Our eyes cannot detect the IR light produced by your remote but cameras can. Look at the top edge of the remote through a digital camera (i.e. a smartphone camera), then press a button on the remote. If you do not see a flash through the camera viewfinder when a button is pressed, the remote is not sending any signal. 

 

If you get no response, its likely you will require a new remote control. To get a new remote, please reach out to your local Bose product support team, you will require a Remote - SoundTouch product. To contact your local support, click this link > Select your country > Scroll to the bottom of the page > Click 'Contact Us' one of our agents here can get a replacement order set up for you.

 

Let us know how you get on.

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4 REPLIES 4
Tegan_M
Moderator

Re: Bose ST300 remote volume up button not working

Author Accepted Answer selected by Degmiller

Hi Degmiller, 

 

Sorry to hear this!

 

Does there appear to be any damage on this button? 

 

Let's see if your volume up is sending an IR (infrared) signal. We can do this by looking at the top edge of the remote through a camera viewfinder. Our eyes cannot detect the IR light produced by your remote but cameras can. Look at the top edge of the remote through a digital camera (i.e. a smartphone camera), then press a button on the remote. If you do not see a flash through the camera viewfinder when a button is pressed, the remote is not sending any signal. 

 

If you get no response, its likely you will require a new remote control. To get a new remote, please reach out to your local Bose product support team, you will require a Remote - SoundTouch product. To contact your local support, click this link > Select your country > Scroll to the bottom of the page > Click 'Contact Us' one of our agents here can get a replacement order set up for you.

 

Let us know how you get on.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

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Degmiller
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Nov 11, 2020

Re: Bose ST300 remote volume up button not working

Thank you for your reply. There doesn't appear to be any damage. It just stopped working suddenly. 

I tried looking for the signal through a camera and there isn't one. I can see the one when the downward volume button is pressed. Is it possible to fix or replace? I'm in New Zealand. 

Vicky_W
Moderator

Re: Bose ST300 remote volume up button not working

You sure can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. I hope this helps!

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moglazing
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Nov 25, 2020

Re: Bose ST300 remote volume up button not working

When replying to a topic, make sure your reply is relevant and keeps the conversation productive. Please be respectful of other community member's opinions. If you are experiencing the issue reported in a thcread, the more details you can include the easier it will be for others to try and help.

 

 

 

 

 

 

 

mine is exactly the same goes down but not up seems to be a typical bose fault