Dec 22, 2017
Sep 22, 2019
Hi. Have never managed to get SoundTouch app to work. Thought it was because of old phone (5s) but have now upgraded to iPhone 7 and still can’t get beyond screen where asks for location permission. The app just does not progress. Have deleted app and reinstalled to no avail. Have restarted phone...no difference. Have checked location settings on app and states “Ask”. Tried logging into app in advance as well
Feeling frustrated as just cant get it to work
Apr 1, 2017
Thanks for posting and welcome to the Bose Community. I am deeply sorry to hear that you are having some connection issues and would love to assist you further.
Can you please confirm the software version that your device is running as well as if you have this issue across other devices in your household?
I look forward to hearing back from you regarding this and appreciate @Sonic_the_racoon for the suggestion!
Hector B - Community Support
Mar 10, 2020
I have a Soundtouch 30. The app no longer connects to the system on Android - it just boots up, gets to the white loading screen, and the loading wheel spins endlessly. This is being reported on the Google Play store as well and there is no other communication on this from Bose. The speaker is basically useless because I can't navigate to anything or select any sources. I've uninstalled and reinstalled the app and it still doesn't work. When is this going to be fixed?
Thanks for reaching out. Welcome to the Community!
I'm sorry to hear you are having issues with your SoundTouch app.
To give me a better understanding can you please confirm the make and model of your Android device? Can you please also confirm if you have tried the app on another device to see if the issue persists when connected to your home network?
I'll look forward to hearing from you.
Feb 1, 2017
Mine isn't working on Android either. iPad works fine.
Starting to get over this system. I have 4 soundtouch 10's, a soundtouch 20 and wireless link. Was going to upgrade the family room to soundtouch soundbar and sub but thinking of just switching the whole lot than keep dealing with issues.
Apr 3, 2020
My sound 10’s, 20 and 30 and one sound touch 300 bar all can not be found by the app when I come to the part to name the speaker . The app says can’t name at this time and to try again later. This all happened after the updates! Please fix ..anyone help please..
Jul 28, 2020
My SoundTouch 30 the app has stopped working and says hmm, searching for update (4004/0) whatever that means? The clock has disappeared yet it still has the WiFi symbol and the internet radio stations on the presets work?? Please Bose sort it out?