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ramu.veligeti@gmail.com
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Dec 23, 2018

Bose Soundbar 700 HDMI Arc not working with Samsung TV

I have recently got a Bose Soundbar 700 and it worked fine for few minutes with HDMI Arc and stopped working later. I have tried all the possible things mentioned in the other posts but no luck. This very annoying and I feel like I got a product not worth for its price. I need urgent help, I want to know if this can be fixed else I can return the product within 14 days. My TV model: Samsung UA50HU7000

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Moderator

Re: Bose Soundbar 700 HDMI Arc not working with Samsung TV

Hello ramu.veligeti@gmail.com,

 

Thanks for posting and welcome to the Bose Community.

 

I apologize about the frustration you're having with your new Soundbar 700, but I'd like to help.

 

We would suggest disabling AnyNet+ in your Samsung TV settings, and other helpful tips can be found in this video HERE.

 

Let us know if this helps. 

 

Kind Regards,

Joel - Community Support

ramu.veligeti@gmail.com
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Dec 23, 2018

Re: Bose Soundbar 700 HDMI Arc not working with Samsung TV

I have tried the steps in the video and It has fixed the issue. But the soundbar stopped working on the second day. I have to repeat the whole process again in order to get it worked. This is quite annoying, I cannot do this every second day. Is there a permanent fix for this issue?

Moderator

Re: Bose Soundbar 700 HDMI Arc not working with Samsung TV

Hello ramu.veligeti,

 

I am sorry to hear you continue to have difficulty, but would like to assist. If you cannot get the ARC connection to work we recommend using the included optical audio cable which will give you the same sound quality experience. 

 

Best Regards,

 

Greg - Community Support

Jordan34
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Jan 22, 2019

Re: Bose Soundbar 700 HDMI Arc not working with Samsung TV

an FYI to all still having problems with ARC on Bose 700.  I did a factory reset yesterday and the HDMI started working again

Moderator

Re: Bose Soundbar 700 HDMI Arc not working with Samsung TV

Hi Jordan34,

 

Thanks for letting us know what ended up resolving your issue.

 

Kind Regards,

Joel - Community Support

lori@numail.org
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Feb 10, 2019

Re: Bose Soundbar 700 HDMI Arc not working with Samsung TV

Did you do a factory rest on the Bose soundbar or your Samsung TV? Help please