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Sep 18, 2019

Bose Soundtouch 20: WiFi problem

This is probably a double posting, but I can't find the answer I'm looking for. I have a Soundtouch 20; which connects find to my home broadband router. I had an android (Samsung S9) and an iPhone 6 all connecting normally to broadband router. I have checked broadband's back-end, and confirm all connect normally. However, in Soundtouch app, I am not able to add the speaker on either iPhone or Android.


I have tried changing DNS settings in router, resetting speaker, uninstalling apps.


Any help?


Re: Bose Soundtouch 20: WiFi problem

Hi DaleMcintyre, 


Thanks for posting and welcome to the Bose Community. I am deeply sorry to hear that you are having some network connection issues and would love to assist you further. 


Firstly, I would recommend that you attempt the alternate set up method that is listed here. Please also let me know if you have made any changes to this Wi-Fi network recently and if you have any extenders or repeaters. 


I look forward to your reply and hope that this step resolves this for you. 


Kind Regards,

Hector B - Community Support  

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