Aug 28, 2017
Oct 16, 2017
Just purchased the Bose 300 day before yesterday and facing same issue with HDMI cable then after I called bose technical support care for addressing my issue and their response is un-expectable
They suggest me use optical cable for connecting your TV and they told us you will get same output(HDMI and optical cable. it is ture) and they also told us there is some connection certificate issue between bose and your TV then after we asked one more question please let me know list of TV model which is having same problem and they don’t have any answered.
My simple question is why they are selling their expensive product with no proper testing even now days they know that there is connection issue with HDMI cable with Samsung TV.
@bose, please provide me exact solution otherwise I’ll return my product and buy another brand sound system.
May 16, 2016
I'm sorry to hear that you're experiencing this. Is your TV model the Samsung 60KS700? If you have a different model, which one do you have? Curiously, which version of software do you have on your TV. Have you tried powering on the soundbar first, followed by your peripheral devices (cable box, dvd player, game console, etc), and then powering on your TV last to see if it helps? Please let us know and we'll do our best to clarify here.
I bought my Bose 300 with subwoofer and rear speakers last Sunday. It worked well and sounded good until today. It did take me almost that entire time to get my Harmony 880 working correctly, but I finally did. The Bose even worked well with Pandora and also playing music stored on my computer.
Today, after using Pandora, the Bose 300 would no longer connect to my LG 65 OLED C7. I finally did a factory reset and went throught the entire set up again and got it working. A little later, I turned off everything and when I returned, it would no longer connect to the LG. So, I did the entire factory reset and set up again to get it working. Tonight we streamed a VUDO 4K movie with good results and now I'm watching a U-Verse movie with no problems. However, I dare not switch back to Pandora and I'm dreading turning everything off tonight.
Next time it fails, and it will, I have to decide if I want to switch to optical or just return the entire piece of crap. I had thought I might upgrade to the Bose 600 within 90 days and maybe the Bose 650, but I read they have the same problem.
The Bose 300 is only capable of Dolby Digital 5.1 and DTS 5.1, so I don't think I would lose anything using optical. However, my TV is capable of Dolby Atmos and DTS-HD and my Oppo 203 DVR is capable of Dolby Atmos, Dolby True HD and DTS-HD, so why should I be limited to this Bose system.
I am really disappointed in my purchase.
Jul 10, 2017
@joselujanupdate KS8000 to the latest firmware 1203.6 (I have the exact same setup and after 2 disconnections all is stable now) everything works with the samsung remote.. CEC alway on in the app.
@Xyz987Set your Harmony to power on your SoundTouch first and then TV etc. It has something to do with completing HDMI handshake.
Let me know how this goes..
I programmed the Harmony 880 to turn on the Bose then the tv. It seems to be working OK now, but I haven't tried listening to Pandora because I don't want to deal with another lost signal. I really need to do that before my 30 days is up, but I am really enjoying the sound from my Bose 300 with subwoofer and surround speakers. It seems to be a good option if your wife doesn't want a bunch of speakers around.