cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 
GIBBYONE
Contributor
  • 2
  • 12
  • 0
Registered since

May 16, 2017

Re: Bose Soundtouch 300 - Samsung 60KS700 HDMI ARC keep disconnecting No Sound :(

If I was you I would take it back now and get something else there is no solution to this problem Bose does not even recognize there is a problem
GIBBYONE
Contributor
  • 2
  • 12
  • 0
Registered since

May 16, 2017

Re: Bose Soundtouch 300 - Samsung 60KS700 HDMI ARC keep disconnecting No Sound :(

I've been having this issue since 2016 at first I thought it was the TV then I went on the internet my chance and found out it was the Bose when I contacted Bose they didn't even recognize the problem but they did say I could use the optical I don't want to use the optical if I did I would have purchased Sonos
If you have a chance take it back now cuz this problem is not going to go away
MOHSINFAROOQ
Contributor
  • 3
  • 7
  • 0
Registered since

May 14, 2017

Re: Bose Soundtouch 300 - Samsung 60KS700 HDMI ARC keep disconnecting No Sound :(

Hi,

 

i had this issue initially. but since i updated the latest version. i don't have issue anymore. i suggest you take off all the others HDMI port  then try this indually. 

Ham&Eggs
Participant
  • 0
  • 3
  • 0
Registered since

Nov 13, 2017

Re: Bose Soundtouch 300 - Samsung 60KS700 HDMI ARC keep disconnecting No Sound :(

At the moment all is fine with my set up. There has been a couple of updates from Bose. The quick lose of sound, and I mean dropping one or two words seems to have deminished. I did speak to a Bose tech in an outlet store and before I could finish my sentence he asked if I had a Samsung. Just hope it holds out as I do like the sound from the bar.
Xyz987
Guru
  • 418
  • 2877
  • 125
Registered since

Oct 18, 2017

Re: Bose Soundtouch 300 - Samsung 60KS700 HDMI ARC keep disconnecting No Sound :(

Yes, there is some sort of incompatibility between Bose and Samsung that doesn't exist with other brand televisions.  

matte73
Participant
  • 0
  • 11
  • 0
Registered since

Jan 14, 2017

Re: Bose Soundtouch 300 - Samsung 60KS700 HDMI ARC keep disconnecting No Sound :(

I disconnect every evening HDMI cable, and I connect it again before switch on my tv. (Samsung 65HU8500)

This is the only way to  have a correct behaviour of HDMI arc.

If the HDMI cable il always connected, by random (by night or day) my TV (and of course my Soundtoch) switchs on alone !!!!!