fvangroe
Contributor
  • 7
  • 5
  • 0
Registered since

Dec 27, 2017

Re: Bose disconnects from wifi frequently.

Realy ??

I am IT network specialist and work with a network provider.....my wifi network is top....and my Bose Soundtouch 30 is not working fine with wifi.

Please do something and stop finding excuses. There is a problem, so solve it.

Lozioenry
Contributor
  • 2
  • 3
  • 0
Registered since

Jan 4, 2018

Re: Bose disconnects from wifi frequently.

Having the same problem since I bought my 2 (TWO) soundtouch 10, 4 months ago.
I wrote to the technical support but every time they say that they know the problem and in the next release of the app it will be fixed.
Nothing happened so far. Unacceptable!
snookylagoon
Participant
  • 1
  • 2
  • 0
Registered since

Oct 12, 2015

Re: Bose disconnects from wifi frequently.

I am having exactly the same issues. I have a Sound touch 20, 2 x 10's and the Home theatre. Regularly one or more devices drop off the net. Sometimes they re-eappear quickly, sometimes it takes days, even with resetting each device. For a premium product and company I find the response from Bose very poor given the position they say they hold in the Audio market. This problem is not a router issues as all my other Apple devices remain connected all the time without any issue. This is a Bose hardware/firmware issue. Get it sorted. These complaints go back several years now, more than enough for Bose to resolve, if they really wanted to.

Lozioenry
Contributor
  • 2
  • 3
  • 0
Registered since

Jan 4, 2018

Re: Bose disconnects from wifi frequently.

Upgrade: Yesterday they released an update of the app... Well, nothing has changed. After 24 hours WiFi drop off. Have to re-set. Unbelievable
RayinOz
Contributor
  • 3
  • 10
  • 0
Registered since

Jul 18, 2016

Re: Bose disconnects from wifi frequently.

Bose app on Win10 PC just lost my ST20 and 2 ST10's. Had to open and close the app about 6 times before the app made contact with the speakers - the saga continues.

There is a consumer law in OZ where if a "product is not fit for purpose" the manufacturer must repair, replace or make a refund. May have to go down this road.

ct
Participant
  • 0
  • 1
  • 0
Registered since

Jan 8, 2018

Re: Bose disconnects from wifi frequently.

Hello Bose,

The first complaint in this trail is dated. 01-23-2016 10:54 AM  I just got your system 4 weeks ago and it was performing wonderfully for hours at a time.  Just in the past 3 days it has developed the well reported problem of dropping the wifi and the frequency is getting worse!  So it seems my speaker is DEGRADING! Since you have had 24 months to fix the firmware problem what are you going to do about it?

 

 

alanmh
Collaborator
  • 16
  • 37
  • 0
Registered since

Sep 14, 2015

Re: Bose disconnects from wifi frequently.

Hi CT,

If you manage, (unlike most of the rest of us who have posted on this thread) to get a reply from anyone other than a moderator, telling you to change, switch, off your router, or reboot everything or delete and reinstall, then please let us know.

Because unfortunately Bose, like our very expensive speakers remain just as silent.

Just as a for instance, when I had a problem with a Bowers and Wilkins speaker I had a reply that same day and, get this Bose, a FREE, yes FREE, collection, repair, and return, and all within 14 days.

The only time I've had an email from Bose is when I've posted that I think we should take more drastic action against the company, with the message to be respectful.
Well I say why isn't Bose being respectful to us their paying customers, and acknowledging there is a problem, and then fixing it in double quick time.

I suspect the reason is they don't know how to, or give a ****, after all they have our money.

Good luck with your problem, my speakers are working to about 75 percent efficiency, but the problems I've had over the two years are too numerous to mention. And it seems when they eventually fix one problem, they create another.
Each time I switch them on its fingers crossed that they will work without a problem that I have to spend countless hours trying to fix.
Once again, good luck.
Hope you get to read this before Bose remove it for being disrespectful.
Trouble is the truth sometimes hurts, and Bose doesn't like negative feedback.
steve.boronski@gmail.com1
Collaborator
  • 11
  • 33
  • 0
Registered since

Dec 23, 2016

Re: Bose disconnects from wifi frequently.

The good news alanmh is Bose call you and I "Friendly Fanatics" let them try to silence us when THEY call us that 🐵 

sgmmccaskill
Participant
  • 0
  • 2
  • 0
Registered since

Aug 19, 2017

Re: Bose disconnects from wifi frequently.

Just unplug your systems for a minute and it should be okay. I had the same problem until I unplugged all my Bose systems.
cdepessemier
Participant
  • 0
  • 2
  • 0
Registered since

Jan 10, 2018

Re: Bose disconnects from wifi frequently.

Well sgmmccaskill I unplugged my countless times rescently and it was always okay for a few minutes. So I had the same problem until I unplugged my system for ever and changed it for a system that works without this hassle!