Bose tech support says it has identified the WiFi pairing problem
I have participated in several threads on this board, complaining about the problems I have been experiencing with my SoundTouch 10 since an October update of the SoundTouch app. In my case, the speakers will play only for a day or two. I have spent many hours re-configuring the speakers and tried all sorts of suggestions. Today, a month after I first contacted Bose customer support by email, I received this reply. They are at least ackowledging there is a problem, they know what it is and they will produce an update that addresses it....
The following is copied from the email I received this morning ...
Thanks for getting back to us. We sincerely apologize for any inconvenience this may have caused you. Thank you in advance for your patience. We hope to have the problem fixed as soon as possible.
Recently, there has been an increase in reports from SoundTouch customers concerning speaker discovery in the SoundTouch app and speaker network connectivity issues. We believe we have identified this bug and hope to have a fix in place soon.
The bug is caused when a SoundTouch speaker requests an IP address renewal from the router’s DHCP server. The speaker, for whatever reason, is rejecting the renewal requests. Therefore, the speaker cannot be found by our application.
There are several ways to resolve this temporarily until a software update can be released.
- DHCP lease time extension:
Many routers have a default DHCP lease time of 24 hours. Extending the lease time to the maximum number of hours should reduce how often this issue occurs. However, this will not completely resolve the problem.
- DHCP reservations
A more permanent solution is to reserve an IP address for the SoundTouch speaker(s) in use. This means the DHCP server will reserve an IP address for a device’s MAC address. This is done in the router itself.
Both options above are dependent on the router’s capabilities. We have found that some routers do not provide either of the previously-suggested options. Thus, some customers will be unable to improve this issue until a software fix is released. These customers can resolve this issue temporarily by removing power and resetting the speaker. This should reinitialize the DCHP request process and obtain a new IP address.
We are actively investigating this issue and hope to have a resolution soon. We will update the Bose community support board with any further information regarding timing of an upcoming fix.
Hope for your kind understanding and patience. Take care and Happy New Year!