Bhorn23
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Sep 20, 2018

Bose universal remote back button doesn't work with tv apps

My bose remote works with all functions except the back button while using Netflix or Hulu and DirecTV. I'm unable to exit out of shows with it. I've tried it on different TVs Vizio and Samsung
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Mar 15, 2018

Re: Bose universal remote back button doesn't work with tv apps

Hi Bhorn23

 

Thanks for writing in!

 

Can you let us know which system you have so we can better assist you?

 

Thank you,

Tony A - Community Support 

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Bhorn23
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Sep 20, 2018

Re: Bose universal remote back button doesn't work with tv apps

I have the soundtouch 300 and Samsung Q6F
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Dec 5, 2016

Re: Bose universal remote back button doesn't work with tv apps

Thanks for the info Bhorn.

 

I'll submit a request to have a change made for the remote commands, however there is no way to update your remote if the code is changed.

 

Best Regards,

Brandon - Community Support

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Bhorn23
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Re: Bose universal remote back button doesn't work with tv apps

Thank you. Will I be notified if the code is changed, so I can update my remote?
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Mar 15, 2018

Re: Bose universal remote back button doesn't work with tv apps

Hi Bhorn23,

 

The code lists for third party devices get updated along with the speakers and app.  I would recommend staying up to date with the software/firmware and to reprogram the remote once this happens.

 

Warm Regards,

Tony A