Bose universal remote back button doesn't work with tv apps

[Bhorn23]

My bose remote works with all functions except the back button while using Netflix or Hulu and DirecTV. I'm unable to exit out of shows with it. I've tried it on different TVs Vizio and Samsung

[Tony_A]

Hi Bhorn23

Thanks for writing in!

Can you let us know which system you have so we can better assist you?

Thank you,

Tony A - Community Support 

[Bhorn23]

I have the soundtouch 300 and Samsung Q6F

[Brandon_M]

Thanks for the info Bhorn.

I'll submit a request to have a change made for the remote commands, however there is no way to update your remote if the code is changed.

Best Regards,

Brandon - Community Support

[Bhorn23]

Thank you. Will I be notified if the code is changed, so I can update my remote?

[Tony_A]

Hi Bhorn23,

The code lists for third party devices get updated along with the speakers and app.  I would recommend staying up to date with the software/firmware and to reprogram the remote once this happens.

Warm Regards,

Tony A