Solved! Solution.
Hello Olivierc,
Thank you for the response and additional details!
Since we have tried 2 different networks with same results and you are unable to Ethernet, I would suggest to contact service. If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed for support.
Warm Regards,
Joel
Hello Olivierc
Thanks for posting in the community! Sorry to hear about the troubles, but would be glad to help!
Can you provide any error messages/codes that you receive in the app when trying to setup the system? Screen shots would be beneficial as well!
Let us know so we can resolve the issue!
Warm Regards,
Tony A - Community Support
Hi Olivierc
Thanks for getting back with the detailed notes, much appreciated! You mentioned this happened at a friends home as well, do you know if they have the same network provider? It sounds like there may be a potential firewall blocking the communication in the router. Would it be possible to login to the router and see if you can disable it for the setup? Also, is it possible to test the setup by connecting an ethernet cable from the router to speaker to help rule out possible interference?
Let us know!
Warm Regards,
Tony A
@Tony_A wrote:Hi Olivierc
Thanks for getting back with the detailed notes, much appreciated! You mentioned this happened at a friends home as well, do you know if they have the same network provider? It sounds like there may be a potential firewall blocking the communication in the router. Would it be possible to login to the router and see if you can disable it for the setup? Also, is it possible to test the setup by connecting an ethernet cable from the router to speaker to help rule out possible interference?
Let us know!
Warm Regards,
Tony A
Hello Tony
Thank you again for the answer. My unit does not have an Ethernet connection unfortunately. No no direct plug connection...
I entered the settings of the router. All I have tried thus far, in the firewall tab is check the Status from "Reject" to "accept". It did not work either.
I have captured screen shots of the router. You can see them by downloading them at the following link
Download link https://wetransfer.com/downloads/9c8490ad223853a52a45b0d4c03045d620180729140624/bde111e94ebaf04b0840... |
I apologize for my comment the other day saying I could not find an icon to upload screen shots. It is available on the web PC, not from a smart phone
thank you again for your help
Regards
Hello Olivierc,
Thank you for the response and additional details!
Since we have tried 2 different networks with same results and you are unable to Ethernet, I would suggest to contact service. If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed for support.
Warm Regards,
Joel