Gidi
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Can't add my iTunes music as service

Hello all.

I'm trying to add my itunes as a music service using the soundtouch app, but when I try adding Music Library on Computer, the option for My ITunes music library, is disabled (unClickable).

I did the correct setting on itunes regarding sharing, and im not sure what else to do to make this work...

help?

app version - 18.1.4

 

Thanks!

20 REPLIES 20
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Re: Can't add my iTunes music as service

Hello Gidi,

 

Thank you for posting on the community.

 

Are you using a Mac or Windows computer? Which operating system are you on? Is the music currently stored on the computer locally or in the Apple Cloud?

 

Let us know the results.

 

Warm Regards,

Joel - Community Support

marcronson23
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Feb 13, 2017

Re: Can't add my iTunes music as service

I'm having the same problem on a windows computer.

Software version 19.0.13

App version 18.1.4

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Re: Can't add my iTunes music as service

Hello marcronson23,

 

Thank you for posting.

 

Which versions of Windows are you currently running? Was iTunes downloaded from the Apple Website or from the Windows app store? Is all the music stored locally on your computer or in the cloud?

 

Let me know the results so I can help you further.

 

Regards,

Joel

marcronson23
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Re: Can't add my iTunes music as service

I'm on Windows 10.

iTunes was downloaded from the website.

All my music is stored locally.

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Re: Can't add my iTunes music as service

Hello marcronson23,

 

Thank you for the details.

 

Is your network adapter set to private or public? You would want this set to private and media streaming has to be enabled. You can locate this under "Control Panel" and "Network and Sharing Center". 

 

Please also check in iTunes under Preferences>choose Advanced tab>select "Share iTunes Library XML with other applications".

 

Let us know what the results are.

 

Regards,

Joel 

marcronson23
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Re: Can't add my iTunes music as service

I've already checked both of those items and my adapter is set to private and streaming is enabled. Also, I've already checked that iTunes setting and it is set to share. 

 

My iTunes library worked perfectly until this last software update.

Community Manager

Re: Can't add my iTunes music as service

Hi marcronson23

 

Thanks for the update! 

 

  • Is there still a library listed in the source list?  
  • Is the option to enable a Windows Media Player library grayed out as well?
  • Do you have any third party firewalls active?

 

Let us know so we can further assist!

 

Warm Regards,

Tony A 

marcronson23
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Re: Can't add my iTunes music as service

Only the "my iTunes music library" is grayed out. The "windows media player music library" is available to use, but I don't want to. Before this last update, I could just select the iTunes library.

No firewalls.

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Re: Can't add my iTunes music as service

Hi marcronson23,

 

Can you upload a screenshot of your SoundTouch application and the streaming services you have available to you?

 

Regards,

Joel