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Can't connect Soundtouch 300 to LG OLED TV (OLED55B6V)

Hi

I've followed the quick start guide and connected HDMI from TV to the ARC connector and configured the TV sound to use HDMI ARC but cannot get any sound out of the Soundbar.

 

What am I doing wrong?

 

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Jun 7, 2017

Re: Can't connect Soundtouch 300 to LG OLED TV (OLED55B6V)

See if this helps:

 

https://www.lg.com/uk/support/product-help/CT00008334-1435054110267-connecting-external-devices

 

In case simplink is already enabled, try to disable and re-enable. Note it can take some seconds until sound will come available.

It could take some tries to get it work. If it doesn't work right off the bat. Turn everything off and back on and try again, to re-establish HDMI CEC handshake.

 

You can also check if pressing the TV icon button on the Bose remote is helping you here to tell the soundbar what source is playing.

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Re: Can't connect Soundtouch 300 to LG OLED TV (OLED55B6V)

For my LG OLED TV, it didn't work when I enabled ARC directly.  When I ran the device connect wizard to set it up, everything worked fine.  Here are the instructions copied from the LG website.

 

1. To begin press the Home Button on the Magic Remote then navigate to the right until the all apps are reappears. See this tab in with the icon of the two plugs? Click on it and launch the Device Connector. Alternatively you can push the Microphone Button on the magic remote and say “Device Connector” and here we see step one:

2. Device Selection – We can choose to select Set Top Box, Blu-ray / DVD Player, a Home Theater System, a Sound Bar, Game Console, Smartphone, PC, External Storage such as USB Drive or another Box including the legacy device such as the VCR.

3. We cover cable and satellite set top boxes in our initial setup video.

4. Let’s try a sound bar. Click on that and on the second step you’ll be informed that your TV’s sound out setting will be changed automatically to accommodate your sound bar. Click “Yes” and you’ll be asked at which port you’ve like to connect it and you’ll be shown a list of available inputs.

5. These include HDMI with ARC, Optical, and Audio Out/Headphones plus Bluetooth.

6. Click on the appropriate connection then plug in your sound bar’s cable at the input around the back of the TV. ...

7. However you connect you want to click down here on the sound test to quickly and easily confirm the audio is indeed playing through your sound bar. If not double check all the steps you’ve taken as far and make sure that the sound bar’s powered on and the volume is in acceptable level. Once you hear the sound test music through your sound bar clicks next. ...

8. Click next to find out about universal control which let you use the magic remote to operate your sound bar even if it’s not made by LG. You’ll be reminded to keep your connected sound bar no more than 3 feet from the TV, not behind close door or inside a close drawer in order to work properly with universal control.

9. Click next to choose the manufacturer then next again to choose the remote type and try few simple test functions to make sure that the magic remote can now operate your sound bar.

10. Give each command a few second to work because response times can vary. If this doesn’t work click on the small right arrow to switch the remote type and try again chances are one of them will work with your sound bar. When it does, click next and universal control setup for your home theater system is complete.

11. Click next to review what you’ve done and next once more to complete the device connection process. You can also return to the previous screen to make changes or back to the main page to connect another device while you’re here you can also see addition of this icon to indicate successful setup of universal control.

12. And for even greater convenience sound bas has been added to the all apps extension of the launcher so you can navigate right away to it. You can also drag and drop this tab into one of the first eight (8) slots. You can also access by simple pressing the Home Button at and time and then clicking on it. Also this button on the Magic Remote press it to call on the on screen remote up here you’ll see the name of the device you connected and this virtual remote control can be configured specifically for your sound bar. Pretty neat right?

13. And so just a few steps your sound bar is now connected and ready to help you enjoy with your LG Smart TV with webOS even more.

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Re: Can't connect Soundtouch 300 to LG OLED TV (OLED55B6V)

Thanks for your help, but I have already effectively achieved the same end result you describe albeit directly through settings rather than the device connector app. Even trying your route I can't get any sound out of the Bose. I know the soundbar is ok because I can connect my mobile via Bluetooth and play music successfully. I am very frustrated. I'm currently awaiting delivery of a Bose micro usb cable so I can connect to the Bose app on my laptop and pursue things from that angle also and get the soundbar onto my network.

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Mar 15, 2018

Re: Can't connect Soundtouch 300 to LG OLED TV (OLED55B6V)

Hello Zigglycol

 

Thanks for posting in the community!  Sorry to hear about the ARC issues, but would be glad to help!

 

Regarding getting the system connected to the network, if you have a mobile device or a computer, you can always try the alternate setup method to put it on the network.  HERE are the steps to do so.

 

Once connected to the app and network, it should prompt to update the system if it never has been updated.  Let's see if this helps correct the issue.  Also, are there any updates to the LG TV that are available as well?

 

let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support 

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Re: Can't connect Soundtouch 300 to LG OLED TV (OLED55B6V)

Apologies for appearing dumb but in the linked instructions, which exactly is the 'soundtouch' button on the remote. The remote manual does not identify it???

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Re: Can't connect Soundtouch 300 to LG OLED TV (OLED55B6V)

OK this is driving me mad. I've updated the LG tv and following the very helpful instructions above I've connected the Soundtouch to my wireless network and updated it.

I can successfully play internet radio from the Soundbar app and music from my iphone via bluetooth but I still cannot connect the tv (LG OLED55B6V) via HDMI ARC.

I've tried all the advice I've been able to find e.g. powering everything down, disconnecting HDMI cable and then reconnecting but all to no avail. I've tried configuring the tv output directly via settings and via the device configurator but it makes no difference.

What else can I possibly do??

Community Manager - Retired
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Mar 15, 2018

Re: Can't connect Soundtouch 300 to LG OLED TV (OLED55B6V)

Hi Ziggycol

 

Thanks for replying back!  Have you have been able to try and connect the optical cable from the TV to the soundbar to test to see if the system is getting an audio signal from the TV?

 

Let us know how it goes!

 

Warm Regards,

Tony A 

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Re: Can't connect Soundtouch 300 to LG OLED TV (OLED55B6V)

Ziggycol,

I was where you are only days ago, ready to return it or throw it away.  Now I'm in love with it.  You are very close, I promise.  You can play music with the app or with bluetooth, etc but no sound comes from the TV?  On your soundbar, you need the left two lights to be on.  The first one is wireless, the 2nd one is TV.  If it's off, you just need to switch the source to turn it on.  Use the TV button on the Bose remote (top left corner). 

-Trevor

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Re: Can't connect Soundtouch 300 to LG OLED TV (OLED55B6V)

Thanks for your continued help.

Yes i can get sound via optical but obviously would prefer HDMI ARC if only to make control available via one remote!