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SIMTUC
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Mar 9, 2018

Can't connect to any music library on my imac

Hi,

I have just purchased a SoundTouch20 and downloaded the SoundTouch App on my iMac and am unable to add my iTunes music library. 

When I select "My iTunes music library" and click "ADD MUSIC LIBRARY" nothing happens and i am simply returned to the main screen of the app.

I have read lots of the posts on this type of topic, but can't find anything that realets to my issue.

I have uninstalled the app, disconected and reconected the SoundTouch and confirmed the iTune settings are correct. I am not runing a fire wall. Both iMac and SoundTouch are on wifi.

Internet radio and TuneIn work fine.

 

Thanks

Simon

 

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Dec 5, 2016

Re: Can't connect to any music library on my imac

Hi Simon,

 

Sorry to hear about the issues you're having with adding a music library.

 

Can we try checking in iTunes to see if "Share iTunes Library XML" is enabled?  Instructions are located HERE.

 

As well, can we try a power cycle on your wireless router, Bose system and computer? 

 

Let us know what happens so we can get this resolved for you.

 

Best Regards,

Brandon