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Nov 13, 2017

Cannot Connect via Blutooth to My PC (Microsoft 10).

Computer sees the SoundTouch 10 (via bluetooth) and will connect for a short time, but within seconds will disconnect.  When connected, no sound from speaker.


Work fine with my Iphone and Ipad.


Could use a solution.


Re: Cannot Connect via Blutooth to My PC (Microsoft 10).

Hello AIRPE, 


I am sorry to hear you are having trouble with your SoundTouch 10.


Please try to reset your speaker by following the steps below, and also restart your laptop: 

  1. Turn off the product
  2. Unplug the product's power cord from the power outlet for 30 seconds
  3. Reconnect the power cord. A "beep-boop" uptone should sound within 10 seconds indicating the system is receiving power
  4. Retest the system


Kind regards,