When my Soundtouch 300 isn't set on Soundtouch mode, Alexa cannot switch it over and play music right away. If it's set on TV mode and I ask it to play a song, it will switch to Soundtouch mode but won't start. Then I have to ask it again to play the song, to which there will be success. It used to switch over to Soundtouch mode before no problem and play the track the first time I asked but it hasn't done this in months. Any thoughts/suggestions here? It's not the worst thing but it would be ideal if you only had to ask it once.
Thanks for writing in! Sorry to hear about the troubles, but would be happy to help!
Let us know so we can further assist!
Tony A - Community Support
Aug 29, 2018
Thanks for joining the community! Sorry to hear you're having the same issues.
I will try and test and verify this issue here today with our equipment in this ecosystem to see if it's possibly network related or software. As soon as I have the results, I'll be sure to post them on the community.
I don't recall exactly when this happened but it has been a number of months now at this point. I have done the troubleshooting steps below in relation to another problem and no change. I have also done power resets on the router and the speaker/sub as well, again not related to this problem.
I reached back out to you through the other post regarding the lack of muting through the speakers during the commands. Can we try grouping the system and Echo product in the Alexa app, and see if it helps to correct this issue as well. HERE is a link to the other post.
Thought I would check back in here. We solved the muting issue with Alexa but haven't solved this one.
Thanks for checking in!
There is currently a ticket in with the development team at the moment, and we're still awaiting a response. As soon as we hear anything, we'll be sure to update the Community.