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Dec 8, 2017

Choppy audio from Soundtouch 30 Series III

Hi community!

the sound is intermittent (connected by bluetooth, or with auxiliary cable). When the connection is established (be it by iphone, or ipad) you hear something similar to a continuous blow. 
I've tried all the tips from the user guide, but it's still the same.
Thanks for help.

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Dec 5, 2016

Re: Choppy audio from Soundtouch 30 Series III

Hi Gemmaguez,

 

Thanks for the post, and sorry to hear about the issues you're having with your setup.  What are you connecting via AUX cable?  Smart phone?  Computer?

 

Best,

Brandon

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Re: Choppy audio from Soundtouch 30 Series III

Thanks Brandon.

I have used Iphone, and my iPad.

I am living in Argentina and I have been try to find authorized service, but is impossible find a support or a telephone number.

When I try to reproduce my music it sound with interruptions. Ugly!

What can I do?

Could you help me, please?

Thanks.

Gemma

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Re: Choppy audio from Soundtouch 30 Series III

Hi Gemmaguez,

 

Thank you for the response back. I can certainly help with providing contact information for Argentina, it can be found HERE. After selecting the country, scroll to the bottom of the page and select "contact us". You will find a phone number for support.

 

Let us know if there is anything else we can help you with.

 

Best Regards,

Joel

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Re: Choppy audio from Soundtouch 30 Series III

Hi Joel.
Thanks  for your quick response.
I  have already tried everything. I have called in Argentina phone: 001 800 222 1889 (this is the number of the link you send me).  But it is not a valid number.
I also called a phone number for Latin America and after answering they referred me to another section, and nobody answered.
It's really been impossible for an efficient response from Bose.

Thank you very much.

Gemma.

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Re: Choppy audio from Soundtouch 30 Series III

Hi Gemmaguez,

 

Oh wow, sorry to hear that, let me investigate this for you. Stay tuned.

 

Thanks,

Joel

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Re: Choppy audio from Soundtouch 30 Series III

Hello Gemmaguez,

 

Here is the local service center for you in Argentina:

 

Etercor SA

54 4772 5500

54 4772 5885

ext. 1801

 

Hope this helps!

 

Best,

Joel

 

 

 

 

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Jan 20, 2018

Re: Choppy audio from Soundtouch 30 Series III

Hola Gemmaguez,
Acabo de comprar el mismo equipo y tengo el mismo problema. Me podrías comentar si lo pudiste resolver y como. Soy de Argentina y el equipo lo compré en México. Gracias
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Re: Choppy audio from Soundtouch 30 Series III

Hi MariaBi,

 

Thank you for posting and I am sorry to hear you are running into this issue. Please contact your local service group for assistance with this issue. The contact information can be found HERE

 

Kind Regards,

Joel - Bose Support