Playing custom streams works fine and they can be stored under a preset. But a preset entered on one device (say, a smartphone) is not reflected on another device (tablet for instance). The other devices show that preset as empty, available.
Thank you for the post, and sorry to hear about this.
Is this reproducible?
When you set a custom URL as a preset on a system and it doesn't show up on your others, can you try some troubleshooting like power cycling the Bose systems and again checking the presets?
If you set something else as a preset (TuneIn station or Spotify), does that set correctly?
Please let us know so we can get this resolved.
Brandon - Community Support