I used to be able to use the thumbs up/down on the remote to like/dislike songs on deezer, but this does not seem to work anymore.
Previously when using thumbs down, the sond would skip. Now nothing happens, the song keeps playing.
Is this the intended behaviour ? If yes, could youi please reverse it back to the way it worked before ?
Sorry to hear about the lack of rating functionality in Deezer.
Are you doing this on radio stations or playlists in Deezer?
Can we try a full power cycle on everything? Reboot systems, wireless router, and devices with the SoundTouch app installed.
If you thumbs down a track, can you manually skip it?
I'm doing this on Deezer's flow. That's what I use the most.
If this is indeed a bug and not a known change from the new software, then yes I can try a full power cycle.
All the devices but the SoundTouch speakers are regularly rebooted, but I'll try to reboot the Speakers also. Note that I have 4 different speakers (ST300, ST30, 2xST10), and all of them show this problem, so I am not very optimistic about this.
Yes, I can manually skip a track after "thumbing it down". I'd rather have this done automatically like before though.
Thanks for the reply. This isn't a known change in the software as it's completely counter-productive. I don't think a reboot of the speakers will magically make everything work, but it's certainly worth a shot.
If this doesn't work, I'd like to escalate this to the engineering team. In order to do that, I'd need log files. Please follow these directions to get log files from the SoundTouch app and only one of your SoundTouch systems (I would recommend the ST30 as it will be the easiest to get logs from). I'll e-mail you a request to upload those log files so we can get this escalated.
Collecting and Submitting SoundTouch Application and System Logs
In certain circumstances, a Bose moderator may request system and application logs to further diagnose a SoundTouch related issue. Note that unless requested otherwise, BOTH system and application logs should be collected. After a moderator requests these files, the community user will receive a Dropbox file request sent to their community (not SoundTouch) account's email address.
Note that a Dropbox account is NOT required to complete the file request. After the files have been uploaded, Dropbox offers an opportunity to register but this is strictly optional.
To collect system activity (SCM) logs:
If the app can find the system on the network:
If the app cannot find the system on the network:
Note: SoundTouch Portable, SA5, SoundTouch 300, and SoundTouch 10 systems require use of a USB to micro USB adapter similar to this:
SoundTouch Application Log Tool Instructions
The SoundTouch System Log Tool is an application that will help you create and collect logs when encountering issues with SoundTouch products and software.