Nelson Jr
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Mar 31, 2018

Deezer app skip songs and doesn't report an error code

Hi, I bought my soundtouch 20 a few days ago and all just went fine with my Deezer account until today.

When I launch a playlist/song/preset from the app (Android and iOS) the system skips like 3 or 4 songs and just stop trying to play.

I already tried to reset my Deezer account from soundtouch app with no results.

I tried a factory reset with no results.

My system is connected to internet through an Ethernet cable and internet radio stations works fine.

Please help.

Thank you
10 REPLIES 10
Taussane
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Mar 31, 2018

Re: Deezer app skip songs and doesn't report an error code

I have the exact same problem. Probably a bad update... I hope it will be fixed soon. 😞
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My-udio
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Sep 26, 2014

Re: Deezer app skip songs and doesn't report an error code

My-udio
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Sep 26, 2014

Re: Deezer app skip songs and doesn't report an error code

Maybe not an April fool hoax from Deezer but an Easter Egg from Bose 😉

Me@Bose (My@udio)
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Dec 5, 2016

Re: Deezer app skip songs and doesn't report an error code

Hi everyone,

 

We are aware of the Deezer issues, and they are being investigated by both us and Deezer.  We will update the community as soon as we have any information.

 

Best Regards,

Brandon - Community Support

StephanMoons
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Nov 9, 2017

Re: Deezer app skip songs and doesn't report an error code

Very good Brandon!

The first Bose voice we hear since SoundTouch systems stopped playing all over the planet.

You can’t believe how much irritation and unnecessary work can be avoided by communicating soon.

It is just not customer-friendly to leave end-users hanging like this for so long.
colinshaper
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Apr 1, 2018

Re: Deezer app skip songs and doesn't report an error code

I'm not sure this is just a deezer issue. My soundtouch app cannot play music from my hard drive music library  either. It skips through song titles in exactly the same way as it does with deezer.

Nelson Jr
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Mar 31, 2018

Re: Deezer app skip songs and doesn't report an error code

I haven't try the playlists from my iTunes library... I will try it and confirm its status.
colinshaper
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Apr 1, 2018

Re: Deezer app skip songs and doesn't report an error code

Fixed! I think(!) deezer works fine now...though my library still won't play 😞

Nelson Jr
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Mar 31, 2018

Re: Deezer app skip songs and doesn't report an error code

It's fixed... Deezer works like usual and my iTunes library works perfect.