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scooter4114
Participant
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Registered since

Sep 4, 2019

Disappointed to say the least

Being a big fan of Bose products, I was quite surprised as to when I updated my MacBook Pro that there is no software available to support the 4 speakers which I have around my house. Surely the developers at Bose should look at this issue of software support, but if this is not feasible, please give your customers a software alternative. Other than than that my only other alternative is to look for a different brand. 

 

Bose Soundtouch 30,20 + 10 x 2

 

Country UK

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on - MacBook Pro 2019

Detailed description of the issue and steps to reproduce - No Software support

 

What environment do you experience the issue in? - All

 

When did you start to experience the issue? - When I purchased a new macbook

Did it work correctly previously?- yes

 

Any troubleshooting steps you took - None

 

1 ACCEPTED SOLUTION

Accepted Solutions
Sam_F
Moderator

Re: Disappointed to say the least

Bose Best Answer selected by Moderator Jeff_G

Hey scooter4114,

 

I'm sorry to see you're coming across this issue - it seems to be as a result of security features on the Catalina OS. The good news is there is a way around this, which has been discussed in the Community before, so we can try this to help you access your program.

 

You can find the full discussion thread 'SoundTouch-osx-installer' can't be opened because Apple cannot check it for malicious software. HERE, with instructions on how to get around the installation issue HERE.

 

Give this a try and let me know how you get on!

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Come check out my profile here. New to the community? Check out the Getting Started board.
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View solution in original post

3 REPLIES 3
Charlotte_G
Moderator

Re: Disappointed to say the least

Hi @scooter4114, thanks for posting, welcome to the Bose Community!

 

Sorry to hear that you're having difficulty using the SoundTouch app with your MacBook Pro. You can download the app here.

 

Could you let me know what issue you are coming across? Additionally, what version OS X is your Mac running?

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
scooter4114
Participant
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Registered since

Sep 4, 2019

Re: Disappointed to say the least

Thanks for the software link but I am getting the following message "

“SoundTouch-osx-installer” can’t be opened because Apple cannot check it for malicious software." I think other Bose users on this forum are having the same issue

Perhaps Bose software developers need to update their software before Apple will let anyone install it on their MacBooks.

If it is any help I am running 11.2 Big Sur

Regards

Scooter

Sam_F
Moderator

Re: Disappointed to say the least

Bose Best Answer selected by Moderator Jeff_G

Hey scooter4114,

 

I'm sorry to see you're coming across this issue - it seems to be as a result of security features on the Catalina OS. The good news is there is a way around this, which has been discussed in the Community before, so we can try this to help you access your program.

 

You can find the full discussion thread 'SoundTouch-osx-installer' can't be opened because Apple cannot check it for malicious software. HERE, with instructions on how to get around the installation issue HERE.

 

Give this a try and let me know how you get on!

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post