I love the sound quality of my SoundTouch 10, I really do... when it works.
The trouble is, I have to fight with it every single day and even then it doesn't work properly.
- The Bluetooth button on the remote is useless. I was told that you can't use it unless the speaker is already connected to a bluetooth device... in which case, why is it even there?
- The speaker cuts out intermittently while playing music. This happens while connected via AUX or Bluetooth. I was told to power cycle the device when this happens.... but it happens every day. It's not like it's a one-off occurence.
- The speaker's fade-in system can't be turned off. If I'm using it for sounds in my classroom, every sound has an awkward "fade-in" transition applied to it, even when connected via AUX. Some sounds are so short that you can't even hear them. I have to play barely audible white noise behind whatever it is I actually want the students to hear so that the fade-in doesn't cut it off!
- The speaker sometimes gets off sync and the sound is delayed. Terrible when playing videos. The speaker is off by as much as 5 seconds sometimes! Again, power cycle to fix.
- The speaker does not remember connections with Bluetooth devices. My phone and car remember each other when I get in the car. My PlayStation controller and console remember each other when I press the Power button on the controller. Why is it that this speaker can't remember the computer or phone it was connected to?
- The speaker disconnects after about 4 hours of connection.
- The speaker maintains connection when it should have disconnected, and falls into a "connected, but won't play anything" state which requires me to power cycle and reconnect everything.
I've told all of these to customer reps over the phone and I get the same answer - Unplug the speaker, wait 20 seconds, and plug it back in. So, to remedy this as best as I can, here is my daily routine: Plug in the speaker in the morning, connect my devices, unplug my speaker at lunch, plug in my speaker after recess, connect my devices, unplug the speaker when I go home. Even after all of this, I still find myself having to remedy issues. Is this not ridiculous? Is this the actual, intended use of the product?
Before anyone asks: Yes, I have updated this speaker and check for updates on a routine basis to see if these problems are fixed.
I bought this to make my life easier in the classroom. It's insane that such a "high-quality" brand would cause so many headaches. Like I said, I'm a teacher, so I don't exactly have money or time to spare. I went for a high-quality brand because I didn't want a cheapo product to have to troubleshoot or to cut out and break... well, this isn't much better. Twenty seconds to restart a device is just the right amount of time for 25 students to begin talking and getting that settled is another 2-3 minutes out of class time....