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Sand821
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Registered since

Jan 24, 2021

Enable Alexa

CC94C6D9-BDFA-4CD4-943F-44D9B3E8316C.png

I keep getting this when trying to link account?? But my SoundTouch app works fine. 

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 REPLY 1
Tegan_M
Moderator

Re: Enable Alexa

Hello Sand821,

 

Sorry to see that you are having this experience! I would love to do what I can to help.

 

Please ensure that the Bose Alexa integration is available in your country. You can use this link to help you check availability.  If this is available in your region, please follow these instructions on setting up Alexa. 

 

Do let us know if this persists and if you have any further questions.

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