colecurtis
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Jul 14, 2018

Error 6302 trying to add itunes music library windows 10

I am unable to add my apple music library to the sound touch app. Itunes xml sharing is enabled as well as media streaming.

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Moderator

Re: Error 6302 trying to add itunes music library windows 10

Hello colecurtis,

 

Thank you for posting and welcome to the Bose Community.

 

Is your music from iTunes stored locally on the computer or is it in the cloud? To clarify, if you open iTunes next to each song do you see a cloud logo? If the music is stored on your computer, is it stored on the C drive? Do you have any firewall or 3rd Party antivirus installed on your computer?

 

Let us know the results.

 

Regards,

Joel - Community Support

 

ianrogerscott
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Jul 24, 2018

Re: Error 6302 trying to add itunes music library windows 10

I have the same problem and the music library is on a lap top. Very very frustrating !!

Community Manager

Re: Error 6302 trying to add itunes music library windows 10

Hi ianrogerscott

 

Thanks for writing in!

 

Could you also answer the questions that Joel mentioned above?  This will help us narrow down where the issue is.

 

Warm Regards,

Tony A 

ianrogerscott
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Jul 24, 2018

Re: Error 6302 trying to add itunes music library windows 10

The music library is stored on the computer in my Itunes

There is Windows Firewall when turned off made no difference

There is Avast virus software  and Malware Bytes

Community Manager

Re: Error 6302 trying to add itunes music library windows 10

HI ianrogerscott

 

Thanks for replying!

 

Would it be possible to temporarily disable Avast and Malware Bytes to see if it blocking the communication?  

 

Warm Regards,

Tony A