Sorry to hear about the issues you're having. In order to resolve this issue, you will need to uninstall the SoundTouch application from your computer, and install the 16.x program. Since the update hasn't rolled out to everybody, i'll send you a link via PM.
Nov 14, 2017
Thanks for the post, and sorry to hear about the issues. The update has since gone public, and you can download it HERE.
If you run into any more issues, please let us know!