DavidLathbury
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Jan 21, 2018

Error code (401 / 401)

Hello

I repeatedly get this error code accompanied by the message 'We can't connect to the Bose server right now. Please try again later'. It doesn't seem to matter when I try, I keep getting this error. I'm running the SoundTouch app on my MacBook Pro on High Sierra 10.13.2. I'm now unable to sign into the app on my PC. It seems to work fine from my iPhone 6s.

Can anyone help?

Thanks

David

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Brandon_M
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Re: Error code (401 / 401)

Author Accepted Answer selected by DavidLathbury

Hi David,

 

Thanks for the post, and sorry to hear about the issues you're having with your setup.  

 

Do you have any 3rd party firewall software installed on your computer, like Norton or McAfee?

 

Is your MacBook Pro connected to the same network as your iPhone?

 

Can we try uninstalling the SoundTouch app from your MBP and re-downloading/installing again?

 

Let us know so we can get this working for you.

 

Best Regards,

Brandon - Bose Support

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Brandon_M
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Re: Error code (401 / 401)

Author Accepted Answer selected by DavidLathbury

Hi David,

 

Thanks for the post, and sorry to hear about the issues you're having with your setup.  

 

Do you have any 3rd party firewall software installed on your computer, like Norton or McAfee?

 

Is your MacBook Pro connected to the same network as your iPhone?

 

Can we try uninstalling the SoundTouch app from your MBP and re-downloading/installing again?

 

Let us know so we can get this working for you.

 

Best Regards,

Brandon - Bose Support

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DavidLathbury1
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Jan 28, 2018

Re: Error code (401 / 401)

Hi Brandon

 

thanks for getting back to me. I actually reinstalled the app on my Mac and that seems to have solved the problem.

 

Thanks anyway

David

 


 

Brent_B
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May 16, 2016

Re: Error code (401 / 401)

Hi David, 

 

That's great to hear! Let us know if you have any other questions. 

 

 

Kind Regards


Brent - Bose Support