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Failure
12-29-2018
12:19 PM
Message 1 of 4
I have a Soundtouch 300 and and Accousimass 300 in which I was having intermittent connection issues. Yesterday I went on the app, connected to the network, did an update, and then there was no connection at all. I have done all the troubleshooting systematically and thoroughly. Called customer support and spoke to a very nice gentleman who unfortunately was unable to help me because I had already done all of the steps he could suggest. So he is sending a cord, which I ended up having, to see if a connection can be established.
This morning I woke up to continue troubleshooting and the Soundtouch app says "no speaker found" so even with a cable my issue cannot be diagnosed.
I am to the point of going to another product not because of my circumstance but because of the shear volumes of complaints for both of these same issues with no resolve. It's obvious that unplugging for 30 seconds is not a fix all.
I am without a doubt convinced that Bose knows sound, and the customer service is great BUT tech support for bluetooth and applications is lacking. I would really like to be convinced otherwise.
Btw, apologies are excepted in advance so no need to say your sorry I am having this problem.
This morning I woke up to continue troubleshooting and the Soundtouch app says "no speaker found" so even with a cable my issue cannot be diagnosed.
I am to the point of going to another product not because of my circumstance but because of the shear volumes of complaints for both of these same issues with no resolve. It's obvious that unplugging for 30 seconds is not a fix all.
I am without a doubt convinced that Bose knows sound, and the customer service is great BUT tech support for bluetooth and applications is lacking. I would really like to be convinced otherwise.
Btw, apologies are excepted in advance so no need to say your sorry I am having this problem.
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