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Guby
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Nov 13, 2017

I cann't connect my Bose Sound Touch 10 to wireless network

I have tried everything, speaker just don´t connect to wifi. Please Bose tech support help me!

 

Yes, the network is working with other device

Yes, router is close, same room of the speaker

Yes, I have tried with Mac app and Windows app.

 

Bose software was update, later, tried to connected the speaker but Bose software simply can´t find wifi network (we can´t find wifi network, please restart your router and wait 30 seconds and bla bla bla)

 

It should be simply to connect to wifi , but don´t. Let me tell you smtg, 

 

I have several devices connected to my wifi network (2 Samnsung TV, 1 LG TV, 3 Andorid devices, IPad, Mac) but the only device i can´t connect is my just bought Bose Sountouch 10. Please help, because wire-connected doesnt work for me.

 

Best Regars 

Guby 

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Sep 25, 2014

Re: I cann't connect my Bose Sound Touch 10 to wireless network

Author Accepted Answer selected by Guby

Hi Guby,

 

Have you attempted to reboot the SoundTouch 10 by unplugging the power cord for a full minute? Have you also tried to factory default the system by pressing and holding the number 1 and volume minus on top of the system until the LED's begin to flash?

 

If the above does not resolve the issue, what is the exact error message you are receiving?

 

Regards,

-Michael

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Moderator - Retired
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Sep 25, 2014

Re: I cann't connect my Bose Sound Touch 10 to wireless network

Author Accepted Answer selected by Guby

Hi Guby,

 

Have you attempted to reboot the SoundTouch 10 by unplugging the power cord for a full minute? Have you also tried to factory default the system by pressing and holding the number 1 and volume minus on top of the system until the LED's begin to flash?

 

If the above does not resolve the issue, what is the exact error message you are receiving?

 

Regards,

-Michael

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Guby
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Nov 13, 2017

Re: I cann't connect my Bose Sound Touch 10 to wireless network

Hi!

Thank you so much, the information had usefull for my trouble.

 

Regards!!
Guby

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Sep 25, 2014

Re: I cann't connect my Bose Sound Touch 10 to wireless network

Hi Guby,

 

That is great to hear! Feel free to let us know if you have any additional questions or experience any further difficulty!

 

Thanks!

-Michael