Intermittent / crackling sound soundtouch 300 (and its turning my TV off)
Hi Bose Community!
I'm experiencing quite a few problems with my soundtouch 300, I have had it for 2 months now and no matter what device I use the soundtouch isnt playing ball. I have tried turning it off and on again / unplugging everything and waiting / running through setup on countless occasions. The only time the soundbar works perfectly is when I listen to music using the app. However I dont use that, I have an Amazon echo because the soundtouch doesnt support amazon or apple music! When I play PS4 or watch Virgin Media / Amazon Video / BBC iPlayer etc... I dont have a good experience with the soundbar at all.
My setup is as follows:
Bose soundtouch 300 linked to Samsung UE55KU6000 TV via HDMI (ARC)
Virgin media box linked to Samsung UE55KU6000 TV via HDMI and linked to 200mb broadband via ethernet
PS4 linked to UE55KU6000 TV via HDMI and linked to 200mb broadband via ethernet
The problems I am facing are as follows:
1 - When I play my PS4 the sound turns on / off intermittently every 10 to 15 seconds (sound off lasts 2 to 5 seconds)
2 - When I play my PS4 using headphones the soundbar is not producing audio (as I expect), the soundbar turns my TV off every 10 minutes (presumably because there is a sleep timer? which I cant amend in the settings...).
3 - When I switch to Virgin Media after using my PS4 the soundbar emits a horrible popping / cracking sound. I need to power off all of my devices and switch back on.
4 - When I watch Virgin Media without having accessed my PS4 there is a faint, inconsistent popping / cracking sound.
Overall I've rarely had an experience where I can enjoy the amazing sound that this soundbar is capable of. Its really frustrating.
Any guidance would be most appreciated.