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Silent Starter
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Apr 16, 2017

It is not possible to stablish a connection

I am not able to connect/link the app with my soundtouch 30 III because after the app is assigning the name to the device I get a warning message saying:

 

"It is not possible to stablish a connection.

Something happened and it was not possible to add your device to your soundtouch account. Please try again later"

 

And I have try it several times and I always get yhis message.

 

My last try was resetting to factory config the soundtouch and to delete and reinstall de app on my iphone.. still I get the same message.

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Moderator - Retired
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May 16, 2016

Re: It is not possible to stablish a connection

Hi Familia Martillo, 

 

What is the make and model of your router? Can you try to unplug it from power for 30 seconds and re-test? How far is the system from your router? Can you try to move it closer and see if it helps? Also, please try to manually update the software on the system using the USB method HERE to see if it will resolve it for you. 

 

 

Thank you!