I’m pretty sure Bose is trolling us now. A couple of months of “we’re looking into it” and “we’ll update you” is pathetic. I’m going to have a look at the consumer protection laws in Australia to see what recourse I have....
I am writing to the CEO of the company. 5 months is a piss take. I have invested £12,000 in soundtouch (happy to give serial numbers Bose) and my main two systems Bose 535 and costing 7k for the two are not working for what I use the most. Music and Spotify. Oh, unless I remove and replace the hdmi and connect every time. Unacceptable! Think we have all been AMAZINGLY patient. This isn’t just a little glitch in the system. This has totally cocked up the system. I genuinely hope more of you follow suit, so someone at Bose actually takes this seriously.
One thing i would recommend, that strangely the Bose employees are not posting here, is to call Bose tech support. I am in Australia and I have found the tech support guys to be very supportive. I decided last week after this was not resolved to contact them and they were very helpful. I would encourage people to do so, particularily before trying to go down the consumer law path as I think you would need to have exhausted that avenue before it would apply.
Completely acknowleded the problem and have sent me a Soundlink (I think that is what it is called) that makes any system soundtouch enabled. A temporary fix until they sort it. I am impressed with the tech guys, very helpful and honestly trying to help.
Bose Australia sent me the same sound link adaptor and acknowledged there was a problem and they were hoping to have it resolved in the near future. It’s a clumsy fix yet an admission that there is a fault and they are looking into a solution.
Same soundlink? What's the point? Is that a hardware issue? Somebody knows if Bose tech is working under that problem? As far I understood here the forum is users only? My local support says that I'm the first guy with that issue and reccomend me to reset soundlink to factory default setting and to reattach to soundlink set up.
