Lifestyle 535 iii - Post recent update

[Valik]

Michael, any updates here? 

You can't imagine its annoying every time when you tring to play your system via bluetooth or soundtouch see that your adapter has been removed from usb...  

[t.ho]

Dear Bose Team,

I took now my dicision after this long chat without help from bose.

Bose lost now a longtime customer with at least four bose components.

I will not buy any new bose component.

This post shows me that the "premium" hifi manufacturer is not able to solve issues and is not supporting the customers.

So anyone interessted to buy my lifestyle 535 III system (4000€ retail prize) which is sometimes working and sometimes not!? Just a bad joke, nobody would buy...

So Bose, if you want to keep your customers you should solve the issue immediately.

[Marius]

Dear Bose Team,

I am also selling my Bose Lifestyle SoundTouch 535 after only 11 months use.

The support has been way below of what I expected.

Marius 

Norway

[Brandon_M]

Hi all,

I apologize for the delays regarding the fix for the disconnecting USB SoundTouch adapter.  As soon as a fix is communicated, we will update the community with any and all information we receive.

Best Regards,

Brandon

[kaiserfernando]

Brandon, are you 4 months responding so ... can bose engineers have not yet found a solution? it's a simple problem ... it sounds weird ... then it came back to the basic update since it worked fine ...

[Marius]

Brandon, 

How come Bose doesn't approve an upgrade of the system? All we need is a new control console and a sub from the 600-serie.

The remaining speakers are the same. 

Marius

[Valik]

Brandon, 

Ok, but any option Bose can propose in that situation? Can you share any workaround here while support investigating this issue? Any software downgrade option for example or whatever? I'd like also know if any known ways to escalate this issue to senior guys within Bose? Agregated complaint from the users worldwide make sense I think? Bose need to hear us... I (We) need a clear feedback!!! 

[DocBose]

Still happening to me too.  they have replaced the soundtouch adapter and the USB cable... not a hardware issue.

Please fix this!

[Almat]

I also have the same problem, it also does not work with Spotify anymore, this makes me sad is there no fix for this? It has been like this for a while 😞

[keef82]

BOSE - WHEN WILL YOU FIX THIS ISSUE IP THIS IS BEYOND A JOKE!!!