Re: Lifestyles 650 Green Vertical Line on Edge of Screen (4K pass through problem)
Wow! So much great information in your post!! Definitely appreciate you sticking your neck out there as an employee and sharing what you know. Great info, but also discouraging!
Yes, after what everyone on here has individually tried to fix this problem, it is definitely the Bose 4K pass-through that is the culprit. There is just no doubt about that.
The most troubling thing (in my opinion) of what you posted is that the person that you talked to claimed to have no knowledge about this issue. We've been told multiple times about how this was sent to the "escalation team" and that "engineering had it for action." Several of us also received PM's asking if we'd be willing to participate in a beta software push trying to resolve the problem. This makes one really wonder what has been going on. Were all the comments from administrators and PM's lies, or is the engineering dept just not communicating effectively??
Either way, I am pretty convinced that this WILL NOT EVER be fixed. Just look at the number of weeks that have pssed since the PM's were sent out! Meanwhile some people have had luck since the last update but no word about it from Bose. I hate to be a pessimist but I would be willing to bet that anyone that left the thread since the last update due to the Green Line being gone will be back. In my experience (before by-passing the console) I had intermittent luck, and even thought the problem was gone, just to have it come back eventually. It is almost as if the system adapts to whatever you try to do to resolve it and then pops the Green Line back up on your screen.
Here's is what I think will happen and I hope Bose proves me wrong. They will let this thread die and just not comment here anymore. We'll slowly just get over it and give up on a solution. Yes, everyone on here has lives and more important things going on. We'll never hear what the problem is, or if it was resolved in future units. It'll just be forgotten over time. More than likely, when the next biggest thing comes out from Bose we'll probably buy that too. Just really too bad!