virgilabad
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May 23, 2017

Looks like your music library isn't available right now. Please try again in a few seconds. (6304)

After updating to the latest and greatest software, I have this problem.

This occurs when I click on iTunes. I have 2x SoundTouch 300.

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virgilabad
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May 23, 2017

Re: Looks like your music library isn't available right now. Please try again in a few seconds. (630

This was working before the update to be clear. Currently Internet Radio is only accessible.

 

  • I have rebooted my Windows 10 PC.
  • Installed latest version of iTunes 12.7.5.9
  • Reset routers.
  • Removed and Re-added iTunes music library.
  • There is audio output for Internet Radio.
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Dec 15, 2016

Re: Looks like your music library isn't available right now. Please try again in a few seconds. (630

Hi 

 

Thaks for posting and trying some troubleshooting steps. Could I ask, have you also tried resetting the system? 

 

Perform a soundbar reset by following these steps:

  1. Turn the soundbar off
  2. Unplug the soundbar power cord from the power outlet
  3. Wait 30 seconds
  4. Reconnect the power cord
  5. Wait 30 seconds for the system to reboot

Perform an Acoustimass module reset by following these steps:

  1. Unplug the Acoustimass module power cord from the power outlet
  2. Wait 30 seconds
  3. Reconnect the Acoustimass module power cord
  4. Wait 15 seconds for the bass module to power up and reconnect

Please give that a try and let us know,

 

Regards,

 

Tony - Community Support

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virgilabad
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May 23, 2017

Re: Looks like your music library isn't available right now. Please try again in a few seconds. (630

  • I have rebooted my Windows 10 PC. - Yes
  • Installed latest version of iTunes 12.7.5.9 - Yes
  • Reset routers. - Yes
  • Removed and Re-added iTunes music library. - Removed and can't re-add. This is the problem.
  • There is audio output for Internet Radio. - Yes there is output for Internet Radio
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Community Manager - Retired
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Mar 15, 2018

Re: Looks like your music library isn't available right now. Please try again in a few seconds. (630

Hello virgilabad

 

Is this pertaining to the same issue as THIS

 

Thank you

Tony A 

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virgilabad
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May 23, 2017

Re: Looks like your music library isn't available right now. Please try again in a few seconds. (630

Actually this was separate before. This can be closed.